Delete your Exia Bio account

Delete your Exia Bio account

To request full account deletion, email [email protected] from the email address associated with your Exia Bio account where possible.

• Use the subject line: Account deletion request
• Include the account email address you want deleted.
• State that you want to delete your Exia Bio account and Exia Bio Companion account data.
• We may ask for additional information to verify that you are the account owner before acting on the request.

Deletion requests are reviewed and processed manually. This page does not provide or claim an automated deletion function.

Request deletion of specific data without deleting your account

You may also request deletion of specific Exia Bio Companion or Exia Bio data without deleting your Exia Bio account. Email [email protected] from the email address associated with your Exia Bio account where possible.

• Use the subject line: Data deletion request
• Include your account email address.
• Describe the specific data you want deleted, such as Companion account/session associations, pairing/session records, wearable summary records, or uploaded/intake data linked to the account where applicable.

Data normally deleted or de-identified

When we process an account or data deletion request, we will delete or de-identify applicable data associated with your Exia Bio account where practicable.

• Account profile and contact records for full account deletion requests
• Companion pairing and session records
• Wearable summary records linked to the account, where applicable
• Uploaded or intake data linked to the account, where applicable and not legally required to retain

Wearable summary records are included only where a governed server-side sync has occurred. This does not imply that production sync is currently active.

Records that may be retained

Some records may be retained where required or permitted by law, or where needed for business integrity and security.

• Payment records, invoices, and tax records
• Legal/compliance records
• Fraud-prevention, dispute, security, backup, or system log records
• Aggregated or de-identified information that no longer identifies your account

Expected timeline

• We aim to acknowledge deletion requests within 7 business days.
• We aim to complete deletion or provide a response within 30 days where practicable.
• We may need to verify that the request is from the account owner before processing it.

Health Connect permissions

If you used Health Connect with Exia Bio Companion, you can revoke Health Connect access separately in your Android settings or in the Health Connect app. Exia Bio cannot directly revoke Android system-level Health Connect permissions for you. Deleting your Exia Bio account or Exia-held Companion data does not automatically change those Android permissions or delete the original data held in Health Connect, another health app, or a connected device. Manage or delete that originating data through Health Connect or the originating app or device.

Data Protection Office

For account deletion, specific-data deletion, identity verification, or questions about this process, contact:

Exia Bio Data Protection Office

Exia Bio Pte. Ltd.

[email protected]